Terms of Service
1. Introduction and Scope
This Service Policy applies to all activities related to your use of our online services, including browsing, ordering, payment, and interaction with our website. All products and services are provided online only, with no offline sales or services.
2. User Responsibility and Website Operation
You are responsible for ensuring that any information you provide is accurate and complete. We are responsible for maintaining the basic security and normal operation of the website. If service interruptions occur due to factors beyond our control, we will make reasonable efforts to restore access promptly.
3. Product Information and Pricing
We aim to keep product descriptions, stock availability, and pricing information accurate and up to date. We reserve the right to make corrections or updates where necessary.
4. Orders and Payments
Orders are confirmed once payment is successfully completed. Payment confirmation is required before order processing begins.
5. Delivery Conditions
We deliver exclusively within the United Kingdom. Orders are prepared within approximately 1 to 3 business days after payment confirmation and then dispatched via our logistics partners.
Delivery typically takes 5 to 8 business days, although timing may vary depending on location and order volume.
Our delivery partners include SEUR, Royal Mail, and PackLink.
Orders of £70 or more qualify for free shipping, while orders below this amount are charged a flat £7.99 delivery fee. All taxes and fees are included in the displayed prices. Please refer to our Shipping Policy for the latest delivery details.
6. Order Cancellations
Cancellations may be requested within 48 hours of payment, provided the order has not entered preparation or been dispatched. Once processing or shipping has begun, cancellation is no longer available. Returns may be requested after delivery in accordance with our Order Cancellation Policy.
7. Returns and Exchanges
Returns or exchanges may be requested within 30 days of delivery if the product is defective, damaged, incorrect, or does not match the order. Please refer to our Returns and Exchanges Policy for full details.
8. Refunds
Refunds are handled in accordance with our Refund Policy, which outlines the applicable conditions and processing times.
9. Legal Compliance and Disputes
We comply with UK laws and GDPR requirements. Any disputes should first be resolved through mutual consultation.
10. Privacy Protection
Your personal data is handled responsibly. Please review our Privacy Policy for more information.
11. Intellectual Property Rights
All website content is legally protected and may not be used without authorisation.
12. Liability Limitation
We are not liable for indirect losses to the extent permitted by law. Liability will be determined based on actual circumstances.
13. Policy Updates
This Service Policy may be updated periodically. Any changes will be published on this page.
14. Contact Us
Contact Address: 115 CRYSTAL LANE,BATESVILLE,MS 38606,United States
Customer Service Phone: +1 (662) 245-8156
Customer Service Email: hello@tabiliora.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)