Order Cancellation Policy

 

This policy explains the conditions, procedures, and refund arrangements for order cancellations, so you can easily understand how different situations are handled.

1. When Can an Order Be Cancelled
To ensure smooth and efficient order processing, cancellations are subject to the following rules.
You may request a cancellation within 48 hours of placing your order, as long as the order has not been shipped.
Orders that have exceeded 48 hours after placement or have already been shipped cannot be cancelled.
If cancellation is not available, you may contact us after delivery to request a return and refund.

2. How to Cancel an Order
To request an order cancellation, please follow the steps below.
Reach out to our customer service team via email or phone and provide your order number, payment confirmation, and any other necessary details.
Our team will review your request promptly after receiving it.
Once approved, we will inform you and proceed with the refund as soon as possible.

3. Refund Information
After a successful cancellation, refunds will be processed as follows.
Refund method: The refund will be returned to the original payment method used, including Visa and MasterCard.
Refund timing: Refunds are typically processed within 1–5 business days, depending on your bank.
If the refund has not been received within this period, please contact us and we will be happy to assist you.

4. Contact Us
For further support regarding cancellations or refunds, please contact our customer service team.

Contact Address: 115 CRYSTAL LANE,BATESVILLE,MS 38606,United States

Customer Service Phone: +1 (662) 245-8156

Customer Service Email: hello@tabiliora.com

Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)