Returns & Exchanges

1. Return & Exchange Eligibility

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Unfortunately, requests submitted after this period cannot be accepted.

2. Eligible Return & Exchange Reasons

Returns and exchanges may be accepted within the eligible period under the following circumstances:

• The product arrives with visible defects or damage;

• The item has quality-related issues;

• The product has an unusual odour or significant colour discrepancies;

• The item received differs from the product ordered;

• You wish to return or exchange the item for personal reasons, provided it remains in good, resalable condition.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team via email or phone and provide:

   • Your order number;

   • Proof of payment;

   • The reason for the return;

   • Relevant photos or videos, if applicable.

2. Once your request has been reviewed and approved, we will provide the return instructions and return address.

3. Send the item back to the designated address.

4. After we receive and inspect the returned item, your refund will be processed if all return requirements are met. For additional information, please refer to our Refund Policy.

4. Exchange Process

To request an exchange:

1. Contact our customer support team with:

   • Your order number;

   • Proof of payment;

   • The reason for the exchange;

   • Relevant photos or videos, if applicable.

2. After approval, we will provide the return address and further instructions.

3. Return the item to the specified address.

4. Once the returned item has been inspected and approved, the replacement product will be dispatched within 1–3 business days. Please refer to our Shipping Policy for estimated delivery times.

5. Refund Information

Refunds will be issued according to the following guidelines:

• Refund Method: Refunds will be credited to the original payment method used for the purchase, including Visa and MasterCard.

• Processing Time: Refunds generally appear within 1–5 business days, depending on your financial institution.

If you have not received your refund after this period, please contact our customer support team for assistance.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

• We will cover return shipping costs for products that are defective, damaged, incorrect, or affected by quality-related issues, unusual odours, or significant colour discrepancies.

• For returns or exchanges requested for personal reasons, customers are responsible for the return shipping costs.

7. Condition of Returned Products

Please ensure that all returned items are sent back in reasonable condition and include any original accessories, packaging, and components where applicable.

If a return or exchange cannot be completed due to improper packaging, missing items, or circumstances unrelated to the original issue reported, we reserve the right to evaluate the situation and determine an appropriate resolution.

8. Return Label

A return label is included inside your package. Please follow the instructions provided to help ensure that your return is processed smoothly and efficiently.

9. Contact Us

Return Address:
115 Crystal Lane, Batesville, MS 38606, United States

Customer Service Phone:
+1 (662) 245-8156

Customer Service Email:
hello@tabiliora.com

Customer Support Hours:
Monday–Friday
09:00–12:30 & 14:00–18:00 (Europe/London, GMT/BST)