Shipping Policy

1. Delivery Area

At present, we only offer shipping within the United Kingdom. Unfortunately, we are unable to deliver to destinations outside the UK at this time.

2. Shipping Costs

We offer the following shipping rates:

• Free Shipping on all orders of £70 or more

• A flat-rate shipping fee of £7.99 applies to orders under £70

All applicable taxes and charges are already included in our product prices. The amount displayed at checkout is the final amount you will pay, with no hidden fees or additional charges.

3. Order Processing Cut-Off Time

Orders are processed during our regular business hours, from 08:00 to 18:00 GMT.

• Orders placed before 18:00 GMT will generally be processed on the same business day.

• Orders placed after 18:00 GMT will be processed on the following business day.

• Orders submitted on weekends or public holidays will be processed on the next available business day.

4. Processing Time

After your order has been successfully placed and confirmed, please allow 1–3 business days for order preparation and dispatch.

5. Estimated Delivery Time

Once your order has been shipped, delivery typically takes 5–8 business days.

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

6. Shipping Carriers

To ensure dependable and efficient delivery, we work with trusted shipping partners, including:

• SEUR

• Royal Mail

• PackLink

The carrier used for your order may vary depending on the destination and logistics requirements.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

• Your order number

• Payment confirmation details

• Shipping carrier information

You can also track your order through our website using the email address or phone number provided during checkout together with your order number.

8. Shipping Responsibilities

Damaged or Lost Packages

If your order is damaged during transit or appears to be lost, please contact our customer support team as soon as possible. We will work with the carrier to investigate and assist in resolving the issue.

Order Changes or Cancellations

Requests to modify or cancel an order after it has been shipped will be handled according to the current shipping status and carrier policies.

Delivery Address Accuracy

Please ensure that all shipping information is accurate and complete before placing your order. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details.

9. Upon Delivery

When your package arrives, we recommend inspecting the outer packaging before accepting delivery.

If you notice any visible damage or irregularities, please document the issue immediately and contact our customer support team for assistance.

10. Contact Us

Contact Address:
115 Crystal Lane, Batesville, MS 38606, United States

Customer Service Phone:
+1 (662) 245-8156

Customer Service Email:
hello@tabiliora.com

Customer Support Hours:
Monday–Friday
09:00–12:30 & 14:00–18:00 (Europe/London, GMT/BST)